– Position Details –

Customer Service Representative

Location:  Elgin, IL USA

Job Category:  Customer Service

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Customer Service Representative who is career minded and possesses unmatched people skills. This position is for a self-starter willing to contribute as a team player within the sales and customer service sector of the company. The successful candidate will act as a primary contact for inbound/outbound order fulfillment, product inquiries, inventory allocation and work closely with our e-commerce orders.

Responsibilities

Order Placement

  • Receive and process customer orders
  • Confirm and coordinate shipping instructions
  • Issue invoices and follow up on payments
  • Coordinate inventory requirements
  • Answer order related inquiries

Computer/Database

  • Follow up on customer emails
  • Monitor daily release schedule, as well as new arrival/approval of inventory

Inventory

  • Coordinate and expedite items with appropriate department

Support Role

  • Answer, direct and filter phone calls
  • Collaborate with various departs to assist in resolution of any customer related concerns

Requirements

  • Associate Degree or higher
  • Minimum 1 year of related experience working directly with customers on phone and via email
  • Excellent follow-up skills, self-motivation and the ability to multi-task
  • Clear and professional communication skills, both verbal and in writing
  • Detail driven with superior organizational skills, capable of completing tasks with limited supervision
  • Ability to adapt quickly and work in high energy, fast paced environment
  • Proficient in current Microsoft Office Suite including Outlook, Excel and Word
  • Comfortable with navigating internet and database systems
  • Experience with manufacturing, electronics or display technologies is a plus

Marketing Manager

Location:  Elgin, IL USA

Job Category:  Marketing

Schedule:  Full Time

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Job Description

We are looking for an experienced marketing manager to lead our marketing team in the portion of Newhaven Display products. The ideal candidate will have experience analyzing market trends, developing strategies and managing programs to create brand awareness through print, web and social media.

Responsibilities

Marketing

  • Develop strategies to increase inbound customer growth and sales
  • Establish department KPIs
  • Ensure team’s goals align with department’s KPIs
  • Perform S.W.O.T. analysis of company and ensure marketing efforts align with company objectives
  • Act as creative director assisting creative team and ensuring creative efforts align with company brand goals
  • Oversee Marketing Budget Proposals and reviews performance of active marketing campaigns
  • Manage marketing budget proposal and track performance of active campaigns
  • Act as Project Manager for all creative projects and new product campaigns
  • Assist distribution team in implementing distribution program and tracking performance metrics
  • Oversee B2B marketing strategies and co-op budgets
  • Maintain company brand through Distribution Channel
  • Provide reports to the President as requested
  • Perform employee performance reviews

Requirements

  • Bachelor's Degree in Marketing or similar
  • 3+ years of relevant experience in marketing including content development, print, social media and web
  • Proficient with MS Outlook, Word, Excel and PowerPoint
  • Experience managing and mentoring a creative team
  • Strong analytical skills and reporting capabilities
  • Proficient in developing business plans and establishing/adhering to marketing budgets
  • Strong program and project management skills
  • Experience with new product launches
  • Highly creative individual with an eye for strong graphic design and copywriting
  • Ability to work in fast-paced environment, managing multiple projects at once with competing deadlines
  • Experience with manufacturing, electronics or display technologies is a plus

Purchasing Coordinator

Location:  Elgin, IL USA

Job Category:  Purchasing

Schedule:  Full Time

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Job Description

We are looking for a purchasing coordinator to work closely with production facilities and freight forwarders to ensure inbound and outbound product requirements are met and meet company expectations. This position operates in the purchasing and international supplier sector of the company under the direction of the purchasing supervisor. The ideal candidate will be self-motivated with strong communication skills and close attention to detail.

Responsibilities

Purchasing / Scheduling

  • Issue supplier purchase orders as directed
  • Review production schedule
  • Coordinate and expedite the flow of materials per inventory requirement
  • Serve as liaison between customer service department and production facilities to ensure timely delivery
  • Serve as liaison between quality department and production facilities to schedule inspections

Computer / Database

  • Update the database with production or material changes
  • Assist in generating supplier-related reports

Freight / Logistics

  • Coordinate shipping instructions with suppliers and freight forwarders
  • Invoice reconciliation for freight, logistics and customs statements

Recordkeeping

  • Maintain supplier records

Requirements

  • Associate Degree or higher with a minimum of 1 year of related experience
  • Must have strong multi-tasking and excellent follow-up skills
  • Experience with MS Outlook, Word, Excel and PowerPoint
  • Strong verbal and written communication skills
  • Highly organized and capable of completing tasks with limited supervision
  • Experience working directly with suppliers or customers via phone and email to resolve issues
  • Experience with international logistics is a plus
  • Experience with manufacturing, electronics or display technologies is a plus

Production Manager

Location:  Elgin, IL USA

Job Category:  Production

Schedule:  Full Time

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Job Description

We are seeking an experienced full-time Production Manager to direct the assembly of value-add electronic displays. You’ll be responsible for overseeing and improving production output, implementing production schedules and ensuring that operations meet quality and performance expectations. The ideal candidate will be a self-motived, results-oriented individual with the ability to effectively lead a team and maximize performance.

Responsibilities

Production Management

  • Schedule and prioritize customer orders requiring electronic assembly, soldering and value-add work
  • Work with supply chain and other departments as necessary in planning future production
  • Determine and maintain staffing level necessary to complete scheduled work
  • Supervise, train and coach assembly team
  • Enact and adhere to policies outlined in Lean Manufacturing techniques
  • Ensure work instructions are current and adhered to by the production team
  • Organize and maintain production area to ensure product quality, equipment availability and work area cleanliness
  • Ensure efficient product flow through the value-add processes
  • Ensure shipment and inventory accuracy with the use of an ERP system
  • Create, record and track team’s key process metrics and incentives
  • Foster a positive work environment to promote individual and team development
  • Coordinate on projects with warehouse, engineering and customer service departments
  • Control of non-conforming material and customer property
  • Oversee cost control, waste reduction, product quality, workplace safety and complete on-time delivery
  • Ensure compliance with state and federal regulations
  • Enforce company policies, SOP and work instructions
  • Ensure proper maintenance of assembly equipment
  • Perform other duties as necessary

Requirements

  • Technical degree or higher
  • Production or assembly supervisor experience
  • Highly effective supervisory skills and techniques
  • Knowledge of cycle count practices
  • Knowledge of inventory management processes and MS Office proficiency
  • Proven ability to direct and coordinate operations
  • Strong written and verbal communication skills
  • Strong organizational and time management skills
  • Must be able to stand for majority of the day
  • Experience with electronics assembly preferred
  • Experience with OLED, LCD, LED or VFD technology is a plus
  • Ability to communicate in Spanish is a plus

Validation Test Technician

Location:  Elgin, IL USA

Job Category:  Quality

Schedule:  Full Time

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Job Description

This position is for a self-starter willing to learn multiple facets of our business within the quality engineering sector of the company. The successful candidate will work closely with our entire product offering, perform inspections, troubleshooting, qualification, value add work and assist with new design projects.

Responsibilities

Inbound/Outbound Product Evaluation

  • Maintain test procedures and worksheet guides on NHD database
  • Perform detailed product quality assurance for inbound/outbound schedules

Value Add Support

  • Perform value add work on new and existing product orders
  • Research compatible components for design selection process

RMA Returns Test and Analysis

  • Assist in troubleshooting RMAs to find root cause problems and generate final analysis reports
  • Coordinate with customers on returned product analysis

Requirements

  • ASEE degree or higher
  • Minimum 1 year of related experience
  • Prototype or developing test fixtures and demo equipment
  • Must have strong mechanical aptitude and be able to lift +50 lbs.
  • Must be able to read schematics and have a good working knowledge of electronics theory
  • Must be able to work independently with limited supervision and complete tasks in a timely manner
  • Software programming experience with Assembler or C++ is a plus
  • Experience debugging and troubleshooting PC Boards or Electronic Systems is a plus
  • Experience with manufacturing or electronics or any LCD, LED, VFD, OLED, TFT display technologies is a plus

Process Engineer

Location:  Elgin, IL USA & China

Job Category:  Quality

Schedule:  Full Time

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Job Description

We are looking for an experienced process manager to be responsible for the development and implementation of improved problem-solving methods in production, testing, data-collection and quality assurance. You will work closely with our China offices and overseas manufacturers and act as a liaison between our engineers and suppliers.

Responsibilities

Quality Process

  • Read and understand product drawings/schematics from our engineers
  • Lead problem solving efforts to resolve production issues
  • Drive the corrective action requests (CARs) process and ensure CARs are closed in a timely manner
  • Communicate product and process improvements to quality team and manufacturers
  • Translate to our suppliers in China and Taiwan.
  • Help suppliers develop proper manufacturing, testing and quality control procedures and documentation
  • Spend time at supplier’s sites occasionally to ensure proper procedures are followed and work-in-process/finished products meet quality requirements
  • Monitor production quality: review manufacturing processes, raw material qualities, work-in-processes, finished goods and packing
  • Testing electrical fixtures: conduct final inspection on finished products both outsourced and made internally and record test data, guaranteeing the integrity of the quality inspection data
  • Develop and improve monthly reports to quantify Quality Improvement and highlight areas requiring additional attention
  • Determine the process capabilities and outgoing quality levels of all major products
  • Identify process improvement and optimization opportunities
  • Assist in the development of training programs, quality plans and policies

Requirements

  • BS in Industrial, Mechanical or Electrical Engineering.
  • Ability to speak/write Chinese is required.
  • Two or more years of quality management or experience in a manufacturing environment.
  • Excellent verbal and written communication skills.
  • Strong organizational skills, capable of completing tasks with limited supervision.
  • Superior attention to detail, timely and persistent follow-up is essential.
  • Ability to read electronic schematics and have good working knowledge of electronics theory.
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus.
  • Proven ability to work in a dynamic environment, developing flexible solutions to meet evolving business needs.
  • Demonstrated excellence in project management skills with a strong commitment to customer service.
  • Strong written and verbal communication and interpersonal skills.

Product Engineer 产品工程师

Location:  Shenzhen, China 工作地点:中国深圳

Job Category:  Engineering 工程部

Schedule:  Full Time 年薪制

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Job Description

This position requires the ability to coordinate new designs and existing production cycles. The successful candidate will also develop testing methods, procedures and processes within each of our production facilities. 当选者需拥有对新设计产品 和现有产品的协调能力, 以及为每个生产线开发 检测方法/工序/流程等。

Responsibilities

Engineering 工程部

  • Support new product designs, participate in audits, production testing and Q/A activities. 支持新产品研发/参与审查/产品检测 以及质量检验。
  • Coordinate corrective action plans with Production Managers. 配合产品经理协调纠正措施。
  • Qualify and audit component suppliers. 审核及批准元件供应商。
  • Position requires some local travel and frequent contact with North American engineering counter-parts. 此职位需要 部分本地 出差,并与北美工程部同事保持紧密的联系。

Requirements

  • Bachelors, Technical Degree or above: 3~5 years relevant work experience or manufacturing related background with knowledge of ISO standards. 本科毕业,理工科学位以上; 3-5 年在 ISO 质检生产厂的相关工作经验。
  • Good English and Chinese communication skills. Working knowledge of electronics theory, and the ability to read English technical material and communicate with global team. 良好的英语和汉语的沟通能力。电子理论的应用知识。能够阅读英 文技术材料并能够与全球团队交流合作。
  • Must be able to work independently with limited supervision. 必须具有能在较少监督下独立工作的能力。
  • Proficient with Word, Excel, C++, Basic, Assembler programming. 熟练掌握 Word, Excel, C++ Basic, Assembler 编程能 力
  • Training for this position is performed at our US Headquarters. . 本职位的培训将在北美总部进行。
  • Prototyping or developing test fixtures or demo equipment is a plus. 有原型设计或开发测试架及演示设备经验的申请者优 先。
  • Experience with LCD, VFD, LED, TFT or OLED display technologies is a plus. 有 LCD, VFD, LED , TFT 或者 OLED 显示 屏技术经验的申请者优先。
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Customer Service Representative