– Position Details –

Accountant

Location:  Elgin, IL USA

Job Category:  Accounting

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Accountant to contribute to the operation of the finance/accounting department. You will be responsible for daily accounting tasks and financial activities as assigned by the Accounting Manager. The ideal candidate will be thorough and detail oriented, with the willingness to take on any task in support of the Accounting Department. This position is ideal for someone with solid accounting abilities who is interested in advancing their skills and knowledge with a growing industry leader.

Responsibilities

Daily transaction processing of accounts payable.

  • Month-end closing activities, including preparation of various reconciliations and journal entries.
  • Monthly balance sheet account reconciliations.
  • Monthly preparation of financial reports and financial statements.
  • Quarterly sales tax reconciliation and reporting.
  • Perform special projects, as required, to assist the department and the Company in achieving its goals and objectives.
  • Research discrepancies.
  • Other accounting and finance duties as assigned.

Requirements

  • Bachelor’s Degree in Accounting
  • 3+ years of experience
  • Proficient use of computers and Microsoft Office: Word, Excel, and Outlook
  • Experience with NetSuite is a plus
  • Analytical thinking abilities, always seeking to draw connections and identify the “why”
  • Detail-oriented, organized, accurate and motivated, with good problem-solving skills
  • Strong organizational, written and verbal communication skills
  • Comfortable working in a dynamic and changing environment
  • Hands-on commitment to getting the job done
  • Accountable for accurate and timely work product
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Self-starter and results oriented individual is a must
  • Ambition, strong work ethic and willingness to learn
  • Experience with manufacturing, electronics or display technologies is a plus

Logistics Coordinator

Location:  Elgin, IL USA

Job Category:  Purchasing

Schedule:  Full Time

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Job Description

This position is for a self-starter with experience in facilitating the movement of our product from our international suppliers. Under the direction of the Purchasing Manager, the successful candidate will work closely with our external partners and internal departments to plan shipments, monitor their progress, and prepare/maintain appropriate documentation. The coordinator will use a variety of soft skills, critical thinking, and organizational knowledge to ensure the timely delivery of product to our U.S. Headquarters and our clients.

Responsibilities

Order Management

  • Review weekly supplier production schedule reports.
  • Update the database with production or material changes.
  • Coordinate and expedite the flow of materials per inventory requirement.
  • Serve as liaison between Customer Service department and production facilities to ensure timely delivery.
  • Serve as liaison between Quality and Engineering departments and production facilities to schedule inspections and shipments.

Freight / Logistics

  • Coordinate shipping instructions with suppliers and freight forwarders.
  • Track / Maintain records for International Import shipments.
  • Invoice reconciliation for freight, logistics and customs statements.

Computer / Database

  • Assist in generating supplier-related reports.

Purchasing

  • Issue supplier purchase orders as directed.

Requirements

  • Associate Degree or higher with a minimum of 2 year of related experience.
  • Experience with international logistics is preferred.
  • Strong multi-tasking, critical thinking and excellent follow-up skills is a must.
  • Strong detail and organizational skills, with excellent verbal and written skills is a must.
  • Experience working directly with suppliers or customers via phone and email to resolve issues.
  • Experience with MS Outlook, Word, Excel and PowerPoint.
  • Experience with manufacturing, electronics or display technologies is a plus.

Account Manager

Location:  Elgin, IL USA

Job Category:  Sales

Schedule:  Full-time

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Job Description

Is going the extra mile part of your life philosophy? Do you thrive in a fast-paced, constantly adapting environment? Do you pride yourself on solving problems, finding solutions andtaking care of our customers and prospects? We are seeking a highly motivated and energetic individual with a love for sales and building customer relationships. There are terrific growth opportunities as Newhaven Display is expanding rapidly. Will you "Own" your position? Excellent training program provided.

Responsibilities

Maintain existing and developing new customers through individual account support. This includes, but is not limited to:

  • Develop and maintain strong relationships with prospects, customer, and team members.
  • Deliver on monthly sales goals.
  • Maintain a computerized customer and prospect database.
  • Expand existing accounts and grow repeat business by developing relationships with the customers.
  • Maintain an ongoing connection to support orders, resolve conflicts and develop future business.
  • Maintain accurate forecasts and provide the Global Sales Manager with regular updates related to ongoing opportunities and projects, competitive analysis, market trends and territory opportunity.
  • Cultivate new qualified sales prospects.
  • Treat all customers and prospects with the utmost respect. Keep them smiling :-)

Requirements

  • Associates degree or higher.
  • Technical sales experience a plus.
  • 1-3 years of prior sales in B2B environment desired, or technical retail sales experience.
  • Experience in phone and email customer contact in B2B environment highly desirable.
  • Impeccable verbal & written communication skills; Excellent listening skills.
  • Ability to use MS Office, particularly Excel and Word, internet and email (Outlook).
  • Display and encourage a positive attitude is a MUST.
  • Self-Motivated, entrepreneurial mindset with a self-starter drive.
  • Organized and detail oriented.
  • High level of professionalism.
  • Willing to travel on occasion (key accounts, trade shows) <10%.
  • Is not hesitant to make calls and to meet customers or prospects eye-to-eye.
  • Has a strong competitive side to be the best.
  • Has determination and confidence.
  • Coachable and willing to learn.
  • Is not afraid to express his/her opinions on how to make the position better with the Sales Manager.
  • Must be able to work independently and not be afraid to "push the envelope".
  • Strong work ethic and a passion for technology, people and processes.
  • Is NEVER satisfied with their sales results, always wanting more!

Global Sales Manager

Location:  Elgin, IL USA

Job Category:  Sales

Schedule:  Full Time

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Job Description

Newhaven Display is looking for a Global Sales Manager with a passion for sales and building relationships. This person will be responsible for growing and servicing our international clients as well as providing strategic direction and thought leadership for our Account Managers. The Global Sales Manager will expand sales by managing the sales funnel and driving marketing efforts. This person will build team unity and cohesiveness by showing an enthusiastic attitude, having an open-door policy, daily “how are things going” conversations with every team member, and promoting a “team first” department.

Responsibilities

All sales for Newhaven Display International worldwide. Achieve growth and hit sales targets by successfully managing the sales team.

  • Quoting, communication, sales and follow up of all International Accounts.
  • Quoting, communication and sales for all International and select US Distributors.
  • Coordinate with engineering, purchasing, materials management, customer service, accounting and all necessary departments during the sales cycle.
  • Review all quotes daily as submitted by sales team to their customer base for accuracy.
  • Review each quoted customer’s credit history daily and advise Account Manager and Accounting Manager of slow pay trends.
  • Review all previous day sales each morning for any noticeable discrepancies.
  • Bi-Monthly “check-ins” or mini reviews with Account Managers.
  • On-going training and onboarding.
  • Assist Account Managers with planning and development strategies as well as reaching their target goals.
  • Sales forecasting for purchasing and accounting.
  • Analyze sales trends and marketplace developments (competitors, key industries and penetrable markets).
  • Keep the President informed of department goal progress during bi-monthly check-ins.
  • Travel to key accounts with Account Managers and Distribution Account Specialist.

Requirements

  • Bachelor’s degree in Business or related degree.
  • 5+ years of experience as Sales Manager.
  • Must be willing to work onsite, in our office. This is not a remote position.
  • Demonstrated strategic vision, passion for the business, results oriented & desire for professional development.
  • Solid business acumen; fact-based decision making and management style.
  • Highly motivated individual with excellent communication, negotiation, influencing, and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to take initiative and be proactive in identifying issues and recommending solutions.
  • Solid strategic and analytical skills; extensive knowledge of financials, pricing, and P&L impact of sales decisions.
  • Ability to travel as required to support assigned accounts and markets.
  • Promotes creativity and informed risk-taking, strives for technical and market leadership.
  • Demonstrates a sense of urgency to achieve important goals, sets priorities, seizes opportunities.
  • Self-Motivated, entrepreneurial business style.
  • Experience with MS Word, Excel and PowerPoint.
  • Experience using NetSuite and or BigCommerce is a plus.
  • Experience working face to face and directly with customers via phone or email to resolve issues.
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus.

Customer Service Representative

Location:  Elgin, IL USA

Job Category:  Customer Service

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Customer Service Representative who is career minded and possesses unmatched people skills. This position is for a self-starter willing to contribute as a team player within the sales and customer service sector of the company. The successful candidate will act as a primary contact for inbound/outbound order fulfillment, product inquiries, inventory allocation and work closely with our e-commerce orders. This person will also be the face of the company, greeting guests and answering phones.

Responsibilities

Reception

  • Answer, direct and filter phone calls.
  • Greet visitors.

Order Placement

  • Receive and process customer orders.
  • Confirm and coordinate shipping instructions.
  • Issue invoices and follow up on payments.
  • Coordinate inventory requirements.
  • Answer order related inquiries.

Computer/Database

  • Follow up on customer emails
  • Monitor daily release schedule, as well as new arrival/approval of inventory.

Inventory

  • Coordinate and expedite items with appropriate department.

Support Role

  • Collaborate with various departs to assist in resolution of any customer related concerns.

Requirements

  • Associate Degree or higher.
  • Minimum 1 year of related experience working directly with customers on phone and via email.
  • MUST have excellent follow-up skills, the ability to multi-task and be a self-starter.
  • Clear and professional communication skills, both verbal and in writing.
  • Detail driven with superior organizational skills, capable of completing tasks with limited supervision.
  • Ability to adapt quickly and work in high energy, fast paced environment.
  • Proficient in current Microsoft Office Suite including Outlook, Excel and Word.
  • Experience with an ERP is a plus – NetSuite, even better.
  • Comfortable with navigating internet and Database systems.
  • Experience with manufacturing, electronics or display technologies is a plus.

Distribution Account Representative

Location:  Elgin, IL USA

Job Category:  Sales

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Distribution Account Representative to work at our Elgin, IL headquarters. This position is for a self-starter, willing to contribute as a team player within the Distribution sales and product marketing sector of the company. A mix of customer support and marketing analytics, the right candidate will love developing relationships as well as reporting on trends, competition, and forecasting.

Responsibilities

  • Distribution Support
  • - Provide regular product support and follow up to 2nd tier Distributors.
    - Review and maintain online product content on authorized distribution web sites.
    - Responsible for developing 2nd tier distributors as well as continuous performance evaluation.
    - Coordinate new business opportunities and work closely with engineering departments.
    - Provide product training for new product releases to 2nd tier distributors as well as territory sales Reps.
    - Create monthly market and forecast reports on account sales and new product activity.
    - Assist with managing distribution stock levels, stock rotations, etc.
    - Maintain and create monthly distribution channel reports.
    - Assist with overflow of incoming sales calls, confirm and coordinate shipping instructions.
  • Pricing/Quotes
    - Provide price quotations by phone or email on stocked items and log into database.
    - Create summary reports on quote success ratio.
    - Assist with price books for Distribution.
  • Product Trends and Research
    – Research market trends within assigned Distributors and their competitors.
    - Provide input and support data on new product offerings and coordinate with Distribution, Sales & Engineering Departments.
  • Travel
    - Plan for local or light domestic travel to assigned Distributors to improve relations, sales and support activity.

Requirements

  • Associate Degree or higher.
  • Minimum 1 year of related experience; customer service, sales support, or administrative preferred.
  • Strong verbal and writing skills, self-starter and results oriented individual is a must.
  • Detailed and organizational skills, capable of completing tasks with limited supervision.
  • Experience with MS Word, Excel and PowerPoint.
  • Experience working face to face and directly with customers via phone, teams/zoom or email to resolve issues.
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus.

Quality Engineer

Location:  Elgin, IL USA

Job Category:  Quality

Schedule:  Full Time

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Job Description

Quality is involved in nearly every aspect at Newhaven Display, this leads to an expanded role with the successful candidate influencing multiple departments. Our Quality Engineer will focus on product quality improvement activities. The goal is to ensure our quality performance improves far beyond industry standards and increase customer retention by solving and eliminating repeat failure modes.

Responsibilities

Responsibilities

  • Optimizing the Quality Assurance process.
    - Understanding specification changes and implications to the portfolio of devices.
    - Monitoring the effectiveness of present QA testing.
    - Understanding and improving First Article Inspection (FAI) reports. These typically involve electrical, mechanical, and optical device properties.
  • Customer Returns
    - Analyze returns for root cause and corrective actions.
    - Providing customers with 8D analysis reports as required by their DMR’s (Defective Material Reports).
    - Creating Lessons Learned and engaging with the engineering and manufacturing teams to prevent re-occurrences.
  • Supplier Returns
    – Support the in-house analysis of NCM to expedite corresponding supplier returns.
    - Dri ving suppliers daily for root-cause Corrective Action Reports (CAR) for speedy resolution and implementation.
  • Participate within other areas of Quality Improvement.
    - Minimize Non-Conforming Materials (NCM).
    - Perform detailed Quality analysis related to products, material movements, pricing, etc.
    - Initiate and perform problem-solving analyses with the goal of driving product improvements.
  • Other duties as assigned.

Requirements

  • BS in Industrial, Mechanical or Electrical Engineering.
  • 2-3 years of broad engineering development experiences.
  • The ability to read/write schematics and specifications.
  • Ability to provide clear and concise customer communications with excellent writing skills.
  • Knowledge and understanding of Lean Manufacturing principles, techniques, and philosophies.
  • Strong organizational skills, capable of completing tasks with limited supervision.
  • Superior attention to detail, timely and persistent follow-up is essential.
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus.
  • Proven ability to work in a dynamic environment, developing flexible solutions to meet evolving business needs.
  • Demonstrated excellence in project management skills with a strong commitment to customer service.

Applications Engineer

Location:  Elgin, IL USA

Job Category:  Production

Schedule:  Full Time

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Job Description

This position is for a self-starter, who is willing to learn multiple facets of our company’s Engineering sector. The successful candidate will work closely with individuals within the Engineering & Quality departments and bring forth knowledge and innovative ideas for the success and growth of the company. Some light domestic travel may be required, along with possible International travel to our manufacturing facilities.

Responsibilities

Design Development

  • Initiate and advance product designs for new and existing projects.

Engineering Support

  • Provide hardware and software support to engineering groups at other companies via email, phone, and in-person meetings.

Development Resources

  • Assist with creating and maintaining user friendly design resources such as Product Tutorials, Test Code, Application Notes, Demonstration Kits, etc.

Documentation Creation & Control

  • Assist with creating and maintaining design documentation such as Drawings, Schematics, Datasheets, User Guides, etc.

Interdepartmental Training

  • Assist Marketing, Distribution & Sales teams with product training and technical questions.

Requirements

  • Primary
  • BSEE degree or higher.
  • C++, C or similar software programming skills.
  • Understanding of embedded systems, microcontrollers (PIC, ATMEL, ARM, etc.) and peripherals (I²C, SPI, USB, GPIO, SD Card, etc.).
  • Understanding of electronics theory.
  • Superior attention to detail.
  • Strong organizational skills and self-discipline.
  • Excellent verbal and written communication skills.
  • Secondary
  • Ability to read electronic schematics.
  • Ability to build prototype designs (soldering, breadboard circuits, etc.).
  • Ability to debug and troubleshoot Printed Circuit Boards and electronic systems.
  • Understanding CAD models.
  • Experience with OLED, LCD, LED or VFD technology is a plus.

Quality Technician

Location:  Elgin, IL USA

Job Category:  Quality

Schedule:  Full Time

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Job Description

This position is for a self-starter willing to learn multiple facets of our business within the quality engineering sector of the company. The successful candidate will work closely with our entire product offering, perform inspections, troubleshooting, qualification, value add work and assist with new design projects.

Responsibilities

Inbound/Outbound Product Evaluation

  • Maintain test procedures and worksheet guides on NHD database
  • Perform detailed product quality assurance for inbound/outbound schedules

Value Add Support

  • Perform value add work on new and existing product orders
  • Research compatible components for design selection process

RMA Returns Test and Analysis

  • Assist in troubleshooting RMAs to find root cause problems and generate final analysis reports
  • Coordinate with customers on returned product analysis

Requirements

  • ASEE degree or higher
  • Minimum 1 year of related experience
  • Prototype or developing test fixtures and demo equipment
  • Must have strong mechanical aptitude and be able to lift +50 lbs.
  • Must be able to read schematics and have a good working knowledge of electronics theory
  • Must be able to work independently with limited supervision and complete tasks in a timely manner
  • Software programming experience with Assembler or C++ is a plus
  • Experience debugging and troubleshooting PC Boards or Electronic Systems is a plus
  • Experience with manufacturing or electronics or any LCD, LED, VFD, OLED, TFT display technologies is a plus

Product Engineer 产品工程师

Location:  Shenzhen, China 工作地点:中国深圳

Job Category:  Engineering 工程部

Schedule:  Full Time 年薪制

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Job Description

This position requires the ability to coordinate new designs and existing production cycles. The successful candidate will also develop testing methods, procedures and processes within each of our production facilities. 当选者需拥有对新设计产品 和现有产品的协调能力, 以及为每个生产线开发 检测方法/工序/流程等。

Responsibilities

Engineering 工程部

  • Support new product designs, participate in audits, production testing and Q/A activities. 支持新产品研发/参与审查/产品检测 以及质量检验。
  • Coordinate corrective action plans with Production Managers. 配合产品经理协调纠正措施。
  • Qualify and audit component suppliers. 审核及批准元件供应商。
  • Position requires some local travel and frequent contact with North American engineering counter-parts. 此职位需要 部分本地 出差,并与北美工程部同事保持紧密的联系。

Requirements

  • Bachelors, Technical Degree or above: 3~5 years relevant work experience or manufacturing related background with knowledge of ISO standards. 本科毕业,理工科学位以上; 3-5 年在 ISO 质检生产厂的相关工作经验。
  • Good English and Chinese communication skills. Working knowledge of electronics theory, and the ability to read English technical material and communicate with global team. 良好的英语和汉语的沟通能力。电子理论的应用知识。能够阅读英 文技术材料并能够与全球团队交流合作。
  • Must be able to work independently with limited supervision. 必须具有能在较少监督下独立工作的能力。
  • Proficient with Word, Excel, C++, Basic, Assembler programming. 熟练掌握 Word, Excel, C++ Basic, Assembler 编程能 力
  • Training for this position is performed at our US Headquarters. . 本职位的培训将在北美总部进行。
  • Prototyping or developing test fixtures or demo equipment is a plus. 有原型设计或开发测试架及演示设备经验的申请者优 先。
  • Experience with LCD, VFD, LED, TFT or OLED display technologies is a plus. 有 LCD, VFD, LED , TFT 或者 OLED 显示 屏技术经验的申请者优先。
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Distribution Account Representative

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