– Position Details –

Customer Service Representative

Location:  Elgin, IL USA

Job Category:  Customer Service

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Customer Service Representative who is career minded and possesses unmatched people skills. This position is for a self-starter willing to contribute as a team player within the sales and customer service sector of the company. The successful candidate will act as a primary contact for inbound/outbound order fulfillment, product inquiries, inventory allocation and work closely with our e-commerce orders.

Responsibilities

Order Placement

  • Receive and process customer orders
  • Confirm and coordinate shipping instructions
  • Issue invoices and follow up on payments
  • Coordinate inventory requirements
  • Answer order related inquiries

Computer/Database

  • Follow up on customer emails
  • Monitor daily release schedule, as well as new arrival/approval of inventory

Inventory

  • Coordinate and expedite items with appropriate department

Support Role

  • Answer, direct and filter phone calls
  • Collaborate with various departs to assist in resolution of any customer related concerns

Requirements

  • Associate Degree or higher
  • Minimum 1 year of related experience working directly with customers on phone and via email
  • MUST have excellent follow-up skills, the ability to multi-task and be a self-starter
  • Clear and professional communication skills, both verbal and in writing
  • Detail driven with superior organizational skills, capable of completing tasks with limited supervision
  • Ability to adapt quickly and work in high energy, fast paced environment
  • Proficient in current Microsoft Office Suite including Outlook, Excel and Word
  • Comfortable with navigating internet and Database systems
  • Experience with manufacturing, electronics or display technologies is a plus

Marketing Manager

Location:  Elgin, IL USA

Job Category:  Marketing

Schedule:  Full Time

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Job Description

Newhaven Display is seeking an energetic and highly motivated creative individual to be responsible for leading our marketing team in the promotion of Newhaven Display products. The ideal candidate will have strong experience analyzing market trends and developing a marketing strategy by creating brand awareness through print, web and social media efforts.

Responsibilities

Marketing

  • Develop department strategic goals with a key focus on increasing inbound customer growth and sales.
  • Establish key KPIs for department to monitor overall department performance.
  • Review performance of team’s established KPIs to ensure alignment with department KPIs and department’s strategic goals.
  • Perform S.W.A.T. analysis of company to ensure marketing efforts align with company objectives.
  • Act as Creative Director for Creative Team providing aid in the creative process to ensure results are in line with company brand.
  • Oversee Marketing Budget Proposals and reviews performance of active marketing campaigns.
  • Act as Project Manager for all creative projects and new product campaigns.
  • Establish key competitors for the company to identify new threats and opportunities and oversee reviewed results of key competitors.
  • Work with Distribution to develop and implement Distribution Program for Newhaven Display.
  • Oversee B2B marketing strategies and co-op budgets.
  • Maintain company brand through Distribution Channel.
  • Assist Distribution team with performance metrics.
  • Provide reports to the President as requested.
  • Employee performance reviews.

Requirements

  • Bachelor's Degree in Marketing or similar
  • 3+ years of relevant experience in marketing including content development, print, social media and web
  • Proficient with MS Outlook, Word, Excel and PowerPoint
  • Experience managing and mentoring a creative team
  • Strong analytical skills and reporting capabilities
  • Proficient in developing business plans and establishing/adhering to marketing budgets
  • Strong program and project management skills
  • Experience with new product launches
  • Highly creative individual must understand the big-picture and have the ability to turn the vision into reality
  • Ability to work in fast-paced environment, managing multiple projects at once with competing deadlines.
  • Experience with manufacturing, electronics or display technologies is a plus

Purchasing Coordinator

Location:  Elgin, IL USA

Job Category:  Purchasing

Schedule:  Full Time

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Job Description

This position is for a self-starter located within our purchasing and International supplier sector of the company. Under the direction of the Purchasing Supervisor, the successful candidate will work closely with our production facilities and freight forwarders to ensure inbound and outbound product requirements.

Responsibilities

Purchasing / Scheduling

  • Issue supplier purchase orders as directed
  • Review production schedule
  • Coordinate and expedite the flow of materials per inventory requirement
  • Serve as liaison between Customer Service department and production facilities to ensure timely delivery
  • Serve as liaison between Quality department and production facilities to schedule inspections

Computer / Database

  • Update the database with production or material changes
  • Assist in generating supplier related reports

Freight / Logistics

  • Coordinate shipping instructions with suppliers and freight forwarders
  • Invoice reconciliation for freight, logistics and customs statements

Recordkeeping

  • Maintain supplier records

Requirements

  • Associate Degree or higher with a minimum of 1 year of related experience
  • Must have strong multi-tasking and excellent follow-up skills
  • Experience with MS Outlook, Word, Excel and PowerPoint
  • Strong verbal and written skills, self-starter and results oriented individual is a must
  • Strong detail and organizational skills, capable of completing tasks with limited supervision
  • Experience working directly with suppliers or customers via phone and email to resolve issues
  • Experience with international logistics is a plus
  • Experience with manufacturing, electronics or display technologies is a plus

Production Manager

Location:  Elgin, IL USA

Job Category:  Production

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Production Manager to direct our assembly of value-add electronic displays while improving production through the efficiency of labor, materials, and processes. You will implement production schedules, productivity, quality, and customer service standards, and ensure that daily operations meet and exceed daily delivery and performance expectations.

Responsibilities

Production Management

  • Schedule and prioritize customer orders that require electronic assembly, soldering, and various value-add work
  • Work with supply chain and other departments as necessary in planning future production
  • Enact and adhere to policies in Lean Manufacturing techniques, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and production performance measures
  • Ensure work instructions are current and adhered to by the production team
  • Determine and maintain staffing level necessary to complete scheduled work before deadlines
  • Supervise, train, and coach assembly team
  • Review and approve timesheets and PTO
  • Organize and maintain production area to ensure product quality, tool & equipment availability, and work area cleanliness
  • Ensure efficient product flow in and out of the value-add processes
  • Ensure shipment and inventory accuracy by learning and correctly using an ERP system throughout the assembly and value-add processes
  • Create, Record, and Track key process metrics and incentives for team members’ performance
  • Use critical thinking skills to re-prioritize work when necessary
  • Provide leadership through effective communications, coaching, training, and development
  • Provide a positive work environment and foster both individual and team development
  • Use team working skills to distribute and delegate work to ensure all deadlines are met
  • Coordinate activities with Warehouse, Engineering, and Customer Service departments
  • Control of non-conforming material and customer property
  • Ensure compliance for cost control, waste reduction, quality, safety, and complete on-time delivery at a low cost / high quality
  • Manage compliance with state and federal regulations
  • Enforce company policies, SOP, and work instructions
  • Ensure equipment is properly maintained
  • Support the commitment to carrying out the Company’s goals by focusing on customer expectations and striving for continuous improvement throughout the organization
  • Perform other duties as assigned

Requirements

  • Technical degree or higher
  • Production or assembly supervisor experience
  • Highly effective supervisory skills and techniques
  • Knowledge of cycle count practices
  • Knowledge of inventory management processes and MS Office proficiency
  • Hands-on commitment to getting the job done
  • Proven ability to direct and coordinate operations
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Self-starter and results oriented individual is a must
  • Strong organizational and time management skills
  • Ambition, strong work ethic and willingness to learn
  • Must be able to stand for majority of the day
  • Experience with electronics assembly preferred
  • Experience with OLED, LCD, LED or VFD technology is a plus
  • Ability to communicate in Spanish is a plus

Validation Test Technician

Location:  Elgin, IL USA

Job Category:  Quality

Schedule:  Full Time

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Job Description

This position is for a self-starter willing to learn multiple facets of our business within the quality engineering sector of the company. The successful candidate will work closely with our entire product offering, perform inspections, troubleshooting, qualification, value add work and assist with new design projects.

Responsibilities

Inbound/Outbound Product Evaluation

  • Maintain test procedures and worksheet guides on NHD database
  • Perform detailed product quality assurance for inbound/outbound schedules

Value Add Support

  • Perform value add work on new and existing product orders
  • Research compatible components for design selection process

RMA Returns Test and Analysis

  • Assist in troubleshooting RMAs to find root cause problems and generate final analysis reports
  • Coordinate with customers on returned product analysis

Requirements

  • ASEE degree or higher
  • Minimum 1 year of related experience
  • Prototype or developing test fixtures and demo equipment
  • Must have strong mechanical aptitude and be able to lift +50 lbs.
  • Must be able to read schematics and have a good working knowledge of electronics theory
  • Must be able to work independently with limited supervision and complete tasks in a timely manner
  • Software programming experience with Assembler or C++ is a plus
  • Experience debugging and troubleshooting PC Boards or Electronic Systems is a plus
  • Experience with manufacturing or electronics or any LCD, LED, VFD, OLED, TFT display technologies is a plus

Distribution Account Representative

Location:  Elgin, IL USA

Job Category:  Distribution

Schedule:  Full Time

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Job Description

Newhaven Display is seeking a full-time Distribution Account Representative to work at our Elgin, IL headquarters. This position is for a self-starter, willing to contribute as a team player within the Distribution sales and product marketing sector of the company.

Responsibilities

Distribution Support

  • Provide regular product support and follow up to key Distributors.
  • Maintain online product content on authorized distribution web sites.
  • Responsible for developing key distributors as well as continuous performance evaluation.
  • Coordinate new business opportunities with Distribution territory sales Reps and engineering departments.
  • Provide product training and marketing materials for new product releases to distributors.
  • Create monthly market and forecast reports on account sales and new product activity.
  • Assist with managing distribution stock levels, stock rotations, etc.
  • Maintain distribution registrations and create monthly reports.
  • Assist with overflow of incoming sales calls, confirm and coordinate shipping instructions.

Pricing/Quotes

  • Provide price quotations by phone or email on stocked items and log into database. Create summary reports on quote success ratio.
  • Assist with price books for Distribution.

Product Trends and Research

  • Research specific product market trends within assigned Distributors and their competitors.
  • Provide input and support data on new product offerings and coordinate with Distribution, Marketing & Engineering Departments.

Travel

  • Plan for light domestic travel to assigned Distributors to improve relations, sales and support activity.
  • Assist with annual booth and trade show events.

Requirements

  • Associate Degree or higher
  • Minimum 1 year of related experience
  • Strong verbal and writing skills, self-starter and results oriented individual is a must
  • Detailed and organizational skills, capable of completing tasks with limited supervision
  • Experience with MS Word, Excel and PowerPoint is a must
  • Experience working face to face and directly with customers via phone or email to resolve issues
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus

Process Engineer

Location:  Elgin, IL USA

Job Category:  Quality

Schedule:  Full Time

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Job Description

This position is for someone with a passion for manufacturing and process improvement. Based out of our Elgin, IL headquarters, this individual will work closely with our China office and Asian manufacturers, working as a liaison between our engineers and our suppliers. The Process Engineer will be responsible for the development and implementation of improved problem-solving methods in production, testing/data collection and quality assurance.

Responsibilities

Quality Process

  • Read and understand product drawings/schematics from our engineers.
  • Lead problem solving efforts to resolve production problems.
  • Drive the Corrective Action Requests (CARs) Process. Ensure CARs are closed in a timely manner.
  • Communicate with our quality team and manufacturers product and process improvements. Translate to our suppliers in China and Taiwan.
  • Help suppliers develop proper manufacturing, testing, and quality control procedures and documentation.
  • Spend time at supplier’s sites occasionally to spot check that proper procedures are followed, and work-in-process/finished products meet quality requirements.
  • Monitor production quality, including reviewing manufacturing processes, raw material qualities, work-in-processes, finished goods, and packing.
  • Testing of electrical fixtures. Conduct final inspection on finished products both outsourced and made internally and record test data, guaranteeing the integrity of the quality inspection data.
  • Develop and improve monthly reports to quantify Quality Improvement and highlight areas requiring additional attention.
  • Determine the process capabilities and outgoing quality levels of all major products.
  • Identify process improvement and optimization opportunities.
  • Assist in the development of training programs, quality plans, and policies.

Requirements

  • BS in Industrial, Mechanical or Electrical Engineering.
  • Ability to speak/write Chinese is required.
  • Two or more years of quality management or experience in a manufacturing environment.
  • Excellent verbal and written communication skills.
  • Strong organizational skills, capable of completing tasks with limited supervision.
  • Superior attention to detail, timely and persistent follow-up is essential.
  • Ability to read electronic schematics and have good working knowledge of electronics theory.
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus.
  • Proven ability to work in a dynamic environment, developing flexible solutions to meet evolving business needs.
  • Demonstrated excellence in project management skills with a strong commitment to customer service.
  • Strong written and verbal communication and interpersonal skills.

Jr. Graphic Designer

Location:  Elgin, IL USA

Job Category:  Marketing

Schedule:  Full Time

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Job Description

This in-house graphic design position is for a self-starter, willing to contribute as a team player within the Distribution Sales and Product Marketing sector of the company. You will work with our existing team of designers and implement marketing materials for Print and Web. The ideal candidate is a self-starter with good communication skills who can manage multiple projects on tight deadlines, take directions and constructive criticism, and have an eye for detail.

Responsibilities

Company

  • Maintaining a current understanding of business brand guidelines and standards.
  • Internal educational support for new product campaigns.

Print Design Support

  • New product campaign print material
  • Catalog design
  • Brochure design
  • Post Card design
  • External print marketing ads
  • Content writing

Company Web Design Support

  • Product image updates
  • Website design
  • Website maintenance
  • HTML newsletters
  • External digital marketing ads
  • New product campaign digital design materials

Report Development Support

  • Create and manage campaign reports
  • Update current department metrics reports

Requirements

  • Bachelor's degree in Graphic Design, Visual Communications, or other similar degree
  • Minimum 1 year of experience in both Print and Web
  • Proficient level skills using Adobe Creative Suites - InDesign, Photoshop, and Illustrator
  • Strong portfolio demonstrating exceptional eye for detail, spatial relationships, typography, and information hierarchy.
  • Must be knowledgeable with basic web HTML and CSS
  • Working knowledge of Java Script, JQuery and PHP is a plus
  • Working knowledge of macros and SQL Queries is a plus
  • Dependability is a must
  • Must be a self-starter and results oriented individual able to take direction/constructive criticism
  • Must be detail oriented, be able to handle multiple projects at once and communicate effectively
  • Must have strong time management skills
  • Capable of completing tasks with limited supervision
  • Capable of meeting deadlines
  • Print and Web work experience required
  • Experience working with print companies is a plus
  • Experience within in-house design settings is a plus
  • Experience with LCD, VFD, OLED or TFT display technologies is a plus

Product Engineer 产品工程师

Location:  Shenzhen, China 工作地点:中国深圳

Job Category:  Engineering 工程部

Schedule:  Full Time 年薪制

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Job Description

This position requires the ability to coordinate new designs and existing production cycles. The successful candidate will also develop testing methods, procedures and processes within each of our production facilities. 当选者需拥有对新设计产品 和现有产品的协调能力, 以及为每个生产线开发 检测方法/工序/流程等。

Responsibilities

Engineering 工程部

  • Support new product designs, participate in audits, production testing and Q/A activities. 支持新产品研发/参与审查/产品检测 以及质量检验。
  • Coordinate corrective action plans with Production Managers. 配合产品经理协调纠正措施。
  • Qualify and audit component suppliers. 审核及批准元件供应商。
  • Position requires some local travel and frequent contact with North American engineering counter-parts. 此职位需要 部分本地 出差,并与北美工程部同事保持紧密的联系。

Requirements

  • Bachelors, Technical Degree or above: 3~5 years relevant work experience or manufacturing related background with knowledge of ISO standards. 本科毕业,理工科学位以上; 3-5 年在 ISO 质检生产厂的相关工作经验。
  • Good English and Chinese communication skills. Working knowledge of electronics theory, and the ability to read English technical material and communicate with global team. 良好的英语和汉语的沟通能力。电子理论的应用知识。能够阅读英 文技术材料并能够与全球团队交流合作。
  • Must be able to work independently with limited supervision. 必须具有能在较少监督下独立工作的能力。
  • Proficient with Word, Excel, C++, Basic, Assembler programming. 熟练掌握 Word, Excel, C++ Basic, Assembler 编程能 力
  • Training for this position is performed at our US Headquarters. . 本职位的培训将在北美总部进行。
  • Prototyping or developing test fixtures or demo equipment is a plus. 有原型设计或开发测试架及演示设备经验的申请者优 先。
  • Experience with LCD, VFD, LED, TFT or OLED display technologies is a plus. 有 LCD, VFD, LED , TFT 或者 OLED 显示 屏技术经验的申请者优先。

Quality Engineer 供应商品质工程师

Location:  Shenzhen, China 工作地点:中国深圳

Job Category:  Quality 品质部

Schedule:  Full Time 年薪制

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Job Description

This position is for a self-starter willing to learn multiple facets of our business within the production sector of our company. The successful candidate will work closely with our suppliers and engineers to ensure our quality standards are maintained. 此职位适合愿意在我司生 产部门中进行多方面学习的主动、独立思考者。成功的候选人将与供应商和工程师密切合作,以确保我们的质量标准得到 保障。包括按程序测量、收集、分享数据,培训供应商员工以解决问题。

Responsibilities

Quality 品质部

  • Perform mechanical & electronic test verification during build processes to confirm end product compliance. 在生产过程中执 行机械和电子测试验证以确保最终产品合规。
  • Monitor manufacturing documentation to ensure proper work instructions are being used to meet Newhaven Display standards. 监督生产记录以确保生产部门使用正确的作业指导书来满足 Newhaven Display 要求的标准
  • Improve inspection specifications and plans for suppliers' IQC department. 为供应商 IQC 部门检验规范和计划提供建议。
  • Provide timely training and guidance to inspectors/suppliers to ensure the highest quality. 向供应商和检验人员及时提供培训 和指导以确保达到最佳质量。
  • Observe production line procedures and inspect outgoing shipments. 观察生产线程序并安排验货。
  • Coordinate logistics of new or special projects. 协调新项目或者特殊项目的物流。
  • Review product specifications for completeness. 检阅产品规格书之完整性。
  • Interact with engineering and production to solve quality or process problems. 与工程部和生产部互动解决质量或流程问题。
  • Track and confirm the supplier's corrective action report and implementation. 追踪及确认供应商改善计划报告和执行。
  • Analyze and handle any non-conformance (defect) found during inspection, require suppliers to provide 8D reports, and track and confirm countermeasures to avoid recurring problems. 对所有检验中发现的不良进行评估和处理,要求供应商提供 8D 报 告,追踪及确认对策以避免重复问题。

Requirements

  • Technical Degree or higher: 3-10 years relevant work experience or manufacturing related background with knowledge of ISO standards. 大专学历以上:3-10 年在相关 ISO 体系机构的工作或生产经验。
  • 3 years or more of working experience in LCD or CTP module development, process or quality control management or reliability. Ability to read and interpret schematic diagrams. 3 年以上 LCD 模组或 CTP 开发、制程质量可靠性管理工作经 验。有能力阅读和解释原理图。
  • Rich experience with the quality control of LCD, TFT, VFD, OLED, CTP products. Familiar with the corresponding manufacturing process and quality control points. LCD, TFT, VFD, OLED,CTP 产品质量管控方面有丰富的检验,熟悉于各 产品制程和质量管控点。
  • Familiar with tools and methods used in quality analysis, able to use quality tools such as 7 methods in QC, CPK, etc. 熟悉质量 问题分析的工具和方法,能够运用 QC 七大手法,CPK 等质量工具
  • Good English and Chinese communication skills, CET Level 4 or higher. Working knowledge of electronics theory, and the ability to read English technical material and communicate with global team. 良好的英语和汉语沟通能力,英语 CET 四级以 上。 电子理论的应用知识,阅读英文技术资料并能够与全球团队交流合作。
  • Able and willing to teach Quality standards to supplier staff. 有能力并愿意向供应商员工提供品质标准培训。
  • Must be able to work independently with limited supervision. 必须能够在有限的监督下独立工作。
  • Familiar with Word, Excel, and MS Office tools. 熟练 Word, Excel,MS Office 工具。
  • Able to travel long and short term (mainly East and South China). 能适应长短期的出差或外派(主要区域在华东地区和华南 地区)
  • Prototyping or developing test fixtures or demo equipment is a plus. 有原型设计或开发测试架及演示设备经验者优先。
  • Software programming experience with Assembler or C++ is a plus. 有 Assembler 或 C++ 编程能力者优先。
  • Some on-site training at Newhaven Display, North American Headquarters, may be required. 有机会在 Newhaven Display 北 美总部进行部分现场培训。
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Marketing Manager