Welcome to our website. By using the newhavendisplay.com website, shopping or using Newhaven Display products or services, you agree to be bound by the following terms and conditions. Newhaven Display reserves the right to make changes to the website or terms and conditions at any time and it is your responsibility to review the terms and conditions for updates or changes that apply to your transactions and use of this website. If you don’t agree to the terms and conditions, you should not use newhavendisplay.com or shop Newhaven Display products and services. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
By using this website or ordering through Newhaven Display, you agree to these conditions. Please read through them carefully.
1. Acceptance & Cancellation of Orders
All orders are subject to acceptance in writing by Newhaven Display. Any written acknowledgement of receipt of an order shall not, in and of itself, constitute such acceptance. Orders accepted by Newhaven Display may be cancelled by the Customer upon written consent of Newhaven Display provided such order is not "NC/NR", "Non-Standard Products" or governed by a Purchase Agreement Letter. NCNR stands for "Non-Cancelable, Non-Refundable." This has no impact on Newhaven Display's warranty which allows customers to notify us of non-conforming... material within 1-year of shipment date. Click to read more
Orders are billed at the prices (in US dollars) in effect at the time of shipment. Prices will be as specified by Newhaven Display and will be applicable for the period specified in the original quote. If no period is specified, quoted prices will be applicable for two weeks. Prices are subject to increase in the event of an increase in Newhaven Display's costs or other circumstances beyond Newhaven Display's reasonable control. If the Customer does not purchase the quantity upon which quantity prices are based, Customer will pay the non-discounted price for the ... quantity actually purchased and/or a cancellation or restocking fee. Restocking fee is 10% of order total. Click to read more
3. Terms of Payment
All payments must be in US Dollars. Credit cards accepted include major credit cards and major bank debit cards. Payment via net thirty (30) days is available to businesses, schools, and agencies or as otherwise specified by Newhaven Display. Acceptable net thirty (30) payment methods include check, wire transfers, cash, and credit card (3.5% fee will apply). Credit Card billing information must be verified on new customers prior to shipment of order. We will reserve stock for your order for 48 hours on orders awaiting funds. Orders will be cancelled after 10 business ... days if funds have not been received. Customer is responsible for duties and taxes. Customer agrees to pay the entire net amount of each invoice from Newhaven Display pursuant to the terms of each such invoice, without offset or deduction. Deposits toward custom displays, back ordered product, or other reasons as determined by Newhaven Display, must be paid prior to order release. Click to read more
4. Sales Tax
When required by law, Newhaven Display will collect Federal, State and/or Local sale, use, excise, and other taxes that apply to a Customer's shipment. These taxes are in addition to the purchase price of the Products subject to an order. Customer will remit the correct tax unless customer is tax exempt and Newhaven Display has a valid signed tax exemption certificate on file.
5. Delivery & Title
All shipments by Newhaven Display are EXW point of shipment from Newhaven Display's facility and the amount of all transportation charges will be paid to Newhaven Display by the Customer in addition to the purchase price of the Products. Subject to Newhaven Display's right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer. All orders shipped on Newhaven Display's account will include insurance for cost of goods. Newhaven Display will make reasonable efforts to ... initiate shipment and schedule delivery as close as possible to Customer's requested delivery date(s). After confirmation of a requested delivery date, the Customer may request a reschedule up to a maximum push-out of thirty (30) days from the confirmed requested delivery date, subject to acceptance by Newhaven Display and may require a 3% per month storage fee. Pull-in requests can be made at any time and will be accepted by Newhaven Display dependent on product availability. Customer acknowledges that delivery dates provided by Newhaven Display are estimates only and that Newhaven Display will not be liable for failure to deliver on such dates. Selection of the carrier and delivery route will be made by Newhaven Display unless specifically designated by Customer. Click to read more
6. Our Limited Warranty
Newhaven Display MAKES NO WARRANTY RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE OR RESPECTING INFRINGEMENT. The normal warranty period for Newhaven Display products is 1 year from date of shipment; any exceptions to this warranty period will be made in writing at Newhaven Display's discretion. Newhaven Display's liability arising out of any sale of products to Customer is expressly limited to repair and/or replacement of such Products, at Newhaven Display's... election, with such remedies exclusive and in lieu of all others. Click to read more
7. Corporate RoHS Complicance & Lead-Free Policy
It is the policy of Newhaven Display to identify and offer products to the Customer as RoHS Compliant or Lead Free, only after specific requirements have been met. The Customer is responsible for meeting any environmental regulations specific to the country, state, or territory in which the product is used or disposed.
8. Limitation of Liabilities
IN NO EVENT SHALL NEWHAVEN DISPLAY BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installation or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses. Customer's recovery from Newhaven Display for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the... claim, whether in warrant, contract or otherwise. Click to read more
9. Product Safety Notice & Restrictions
Products sold by Newhaven Display are not designed, intended or authorized for use in life support, life sustaining, human implantable, nuclear facilities, flight control systems, or other applications in which the failure of such Products could result in personal injury, loss of life or catastrophic property damage. If Customer uses or sells the Products for use in any such applications: (1) Customer acknowledges that such use or sale is at Customer's sole risk; (2) Customer agrees that Newhaven Display is not liable, in whole or in part, for any claim or damage arising... from such use; and Click to read more
10. Statements & Advice
If statements or advice, technical or otherwise, are offered or given to the Customer, such statements or advice will be deemed to be given as an accommodation to the Customer and without charge. Newhaven Display shall have no responsibility or liability for the content or use of such statements or advice. Newhaven Display Technical support is provided by telephone and e-mail and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies of products... that we sell, nor for the final product that a Customer produces. Click to read more
11. Non-Cancelable/Non-Refundable Product
From time to time, Newhaven Display will notify the Customer of a product that is "NC/NR", (Non-Cancelable/Non-Refundable) upon determining that an order requires such conditions of sale. The Customer understands that "NC/NR" products are manufactured by Newhaven Display specifically for the Customer. Irrespective of circumstances, the Customer agrees that "NC/NR" products may not be cancelled, returned or rescheduled by the buyer without the written consent of Newhaven Display.
12. Intellectual Property
The intellectual property of all items designed, developed and manufactured by Newhaven Display resides with Newhaven Display. The payment of Non Recurring Engineering (NRE) charges by a customer does not confer any rights to the intellectual property of any designs which emanate directly or indirectly from the development. As part of any contract, whether it includes the payment of NRE or not, the customer must accept without reservation that Newhaven Display is the rightful owner of all intellectual property rights for products which are supplied under... contract. The customer must not copy, or allow any third party to copy the designs of any Newhaven Display products. Click to read more
13. End-Of-Life / Product Change Notification
Newhaven Display reserves the right to discontinue or change a product at any time with or without prior notice. In the event of product EOL or change, Newhaven Display will make a reasonable effort to notify the effected customers as soon as possible. Last-time-buy of EOL or changed products may be available. EOL or product change does not entitle Customer to cancel any installment(s) or refuse shipment of an accepted order without written approval of Newhaven Display.
14. Force Majeure
Newhaven Display will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. Newhaven Display's time for delivery... or performance will be extended by the period of such delay or Newhaven Display may, at its option, cancel any order or remaining part thereof, without liability by giving notice to Customer. Click to read more
15. Export Control
Newhaven Display is committed to compliance with all U.S. Export Regulations and Laws. Newhaven Display will not sell or ship to countries embargoed by the U.S. Treasury Office of Foreign Asset Control (OFAC). Newhaven Display will not sell or ship to individuals or organizations identified by the U.S. Treasury as Specially Designated Nationals and Blocked Persons. Newhaven Display will not sell or ship products prohibited under Export Administration Regulations to individuals or organizations identified by the U.S. Department of Commerce, Bureau of Industry... and Security (BIS). Newhaven Display will not seek export licenses pursuant to Export Administration Regulations. Click to read more
Your Privacy is Our Priority
At Newhaven Display International Inc, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128-bit encrypted SSL to increase the security of our customer's information. We do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
How We Use the Information We Collect
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Our Use of Log Files
Updating your Personal Information
Links to Other Sites
1) if you contact us for a particular reason
2) to receive your orders
3) we need to contact you for administrative purposes such as winning a contest
Administrative e-mails will not contain promotional material. If you choose to receive our newsletters, they will contain promotional material from Newhaven Display.